Bookings can be cancelled at any time prior to the date of the activity. Simply log in to your Guide Base account and following the cancellation process. Cancellation fees may apply depending on how much notice is given.
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A full refund will be given for cancellations made up to 31 days prior to the start date of an activity.
A 80% refunded will be issued to cancellations made between 8 and 30 days prior to the start of an activity.
A 50% refund will be issued to cancellations made between 7 and 24hrs before the start date of the activity.
Cancellations made within 24hrs of the start date are not eligible for a refund. You may be able to move the activity to another date, however this is at full digression of the guide.
Should the guide inform the customer of any variations to this policy prior to the trip taking place, Guide Base will respect the guides policy. Should the guide not inform the customer of any variations prior to the start of the activity, this cancellation policy shall remain binding.
Refunds, if applicable, will be process to the same card payment was originally made.